Deliveries are to the main entrance or ground level loading bay, or to nearest ground floor door, unless agreed with The Company prior to leaving the warehouse. Should the driver be kept waiting whilst attempting a collection/delivery an additional charge will be imposed to The Hirer. This charge will be charged at 15-minute intervals @ £7.50 per 15 minutes. Goods must be available for collection at the delivery address during normal working hours (09.00 – 17.00) unless agreed prior to collection. The drivers collecting the goods are not authorised to check goods. These will be checked back at the unit and we will be in touch if anything is missing. Items should all be stacked altogether in one place where the hire was delivered.