Delivery & Collection Policy

Delivery/Collection:

The Company delivers throughout the normal working day (09.00 – 17.00) and cannot guarantee specific times.

Deliveries are to the main entrance or ground level loading bay, or to nearest ground floor door, unless agreed with The Company prior to leaving the warehouse. Should the driver be kept waiting whilst attempting a collection/delivery an additional charge will be imposed to The Hirer. This charge will be charged at 15-minute intervals @ £10.00 per 15 minutes, per driver.

Goods must be available for collection at the delivery address during normal working hours (09.00 – 17.00) unless agreed prior to collection.

The drivers collecting the goods are not authorised to check goods. These will be checked back at the unit and we will be in touch if anything is missing.

Items should all be stacked altogether in one place where the hire was delivered.

Ground floor/access- Delivery and collection is based on no more than 1 drop off/collection points (unless pre arranged with the office). Any further areas will be charged for at £40 per person, per hour.

Vans need to be able to park no more than 30 metres from the venue.

Timed delivery slots- Delivery and collection times cannot be guaranteed and can range anywhere from 8am – 8pm in the height of peak seasons. It is the hirer’s responsibility to ensure somebody is home to check and receive your hire and the same applies with collection.

Please ensure all crockery/cutlery items are cleared of food and stacked back into the crates provided. Please ensure all glassware is empty of drinks/fruit/stickers and left up right in the original boxes they were delivered in. All items will be counted back on site and any losses/breakages will be charged for at the standard replacement cost. Boxes will also be charged for at the standard replacement cost if lost or damaged. Dirty wash charge is applied on all orders for tableware for your ease.

Linen- Laundry fees are included within the hire price. Please ensure all linen is placed into  bags ready for collection. Avoid candle wax damaging the linen. Please do not leave confetti inside the linen when it is bagged up. Damaged linen will be charged for at the standard replacement cost.

Furniture set up on site- All furniture delivered by Bybrook Furniture and Event Hire LTD will be placed in a single designated area as agreed upon delivery. Our staff are not responsible for the set up, arrangement, or positioning of furniture once delivery has been completed, unless prior set up services have been specifially arranged. It is the hirer’s responsibility to ensure that all items – particularly tables – are set up correctly, with legs securely locked into place and stability double checked before any linen, decor, or equipment is placed on top. Failure to do so may result in damage or safety hazards, for which Bybrook Furniture and Event Hire LTD cannot be held liable. Proper setup is essential to maintain safety standards and prevent accidents during your event.

Right to refuse delivery/collection- Bybrook Furniture & Event Hire LTD reserves the right to refuse delivery or terminate delivery on site if any delivery information provided by the hirer is incorrect or misleading. The includes: Deliveries involving stairs, steps, narrow access points or lifts not previously arranged. Delivery points located an unreasonable distance from where our vehicles can safely park. Unsafe or unsuitable delivery conditions. Any instances of rudeness, abuse, or unacceptable behaviour towards our staff or drivers. In such cases, no refund or credit will be issued and any additional delivery attempts may incur further charges. Ensuring accurate delivery details and a safe, respectful environment for our staff is the responsibility of the hirer.

Please see full terms & conditions on our home page for more information